TERMS & CONDITIONS:
We operate under UK trading standards (distance selling) & International Copyright law

By placing an order, submitting a design for quote or repeating a previous order with Stencils Shop stencilsshop.co.uk  stencilsshop.com (ART AND CRAFT SOLUTIONS LTD) you are agreeing to our terms and conditions as set out below. We reserve the right to alter or amend these terms & conditions to reflect changes in the law or changes in our business. Amendment dates will be shown at bottom of document. Also in registering or ordering from us you confirm that you are 18 or more years old.

Bespoke or submitted orders using your own design:
When we reproduce from your own designs we agree to respect your copyright and would not use or copy your design or artwork without your express permissions. If you submit designs to us that are not your own copyright then it is your responsibility to have or obtain permissions to use such designs we cannot be responsible or liable for any legal action resulting from misuse of copyright. By ordering from us you agree to these terms.

Copyright:
All of our own stencil designs are protected by international copyright law. We will allow our stencils to be used for personal use and for small scale crafting and gifting. If you need to use our designs for larger scale commercial business than this then please ask for our written consent. Do not attempt to copy our designs and call them your own, we will take this seriously and we will take legal action under the copyright laws. Copying or use of our images is strictly forbidden.

Intellectual copyright:
If we are asked to design a specific stencil for a client, in addition to the selected ordered design any sample designs submitted to the client will remain the copyright of Art and Craft Solutions Ltd unless otherwise agreed.

Privacy:
We take your privacy seriously and will never share your information. We will never include you in any mailing lists without permission.
We will use your name and address details provided to us in order to process and dispatch your order. We will not store your payment card information. We will use your email address to keep you up to date with the status of your order. We reserve the right to contact you about
changes to our websites and offer new services and designs as they become available. You will be able to ‘opt out’ of this service on the mail.

Shipping & Delivery:
UK MAINLAND DELIVERY

For all Stencil Shop UK customers STANDARD UK MAINLAND  DELIVERY IS FREE OF CHARGE. This does NOT include ART SUPPLIES, shipping charges for ART SUPPLIES will depend on weight & size or per item and start from just £1.00. We will use ROYAL MAIL wherever possible, some larger items may be sent by carrier, we would advise you if a carrier is used to dispatch goods. Below is a a guide to Royal Mail UK delivery charges for Stencils Shop stencils. If tracking data is available we may provide it to you by e-mail.

If you require other delivery service for your order please contact us and we will advise you of costs and provide tracking information by e-mail.

Working days are Monday to Friday excluding weekends and bank holidays.

Please note that the Channel Islands do not fall under UK delivery.

* Please allow 1-3 working days for order processing and dispatch (order before 1pm). Custom made stencils – dispatch times may vary.

**Please allowe 1-3 working days for order processing and dispatch (order before 1pm) and please give a daytime delivery address, as parcels need to be signed for. Custom made stencils – dispatch times may vary.

INTERNATIONAL DELIVERY (EU and REST OF THE WORLD)

Stencils Shop offers the following international delivery options. All international orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).

At present our international delivery charges are determined on the weight & size of the entire parcel or per item and start from just £6.45.

We are a UK based business and it is the responsibility of the purchaser to pay any import tax that is due on items ordered.

*Estimate delivery time. Please allow 1-3 working days for order processing and dispatch (order before 1pm). Custom made stencils – dispatch times may vary.

If tracking data is available we may provide it to you by e-mail.

All delivery times quoted are intended as a guide only. Whilst the Stencils Shop will take all reasonable steps to ensure that estimated delivery times are met, the Stencils Shop will not accept any liability whatsoever for delays caused by events beyond our control whether from carriers or Royal Mail Services.

Returns & Refunds:
To return items, please contact us first by email to let us know. If any item ordered from us is faulty or damaged when it arrives to you, return it within 30 days for an exchange or full refund. Please contact us for further information and instructions should this happen (includes overseas orders) .
Contact us as soon as possible to register the problem and we will advise you how to proceed. We will cover the cost of any items that need to be returned to us. (We may request photographic evidence of goods damaged in postal services to assist us to claim compensation from Royal Mail or carriers).

If, for any reason you would like to cancel your order, simply return goods to us within 14 working days from receipt for a full refund including P&P (up to the value of our standard P&P charge). We will accept returns as long as goods are sent back to us in perfect saleable condition. Please let us know via email if you are returning goods to us so that we can process your refund efficiently. Note: Custom made stencils are non-refundable unless faulty.

If postal/courier service returns your order to us due to non receipt we will charge you additional P&P to resend it, please ensure your delivery details are correct at time of ordering and if possible provide a contact telephone number and additional details (If for instance you live in a rural area).

Item Not Delivery:
We are sorry but you must allow 7 working days for the delivery of your item before contacting us. Due to Royal Mail policy we are unable to take any action on lost mail until at least 15 days (UK orders), 25 days (EU orders) and 33 days (Rest of the World) have passed of the dispatch date. If you have provided an incorrect address or are aware of something that may hinder the delivery of your parcel please contact us immediately. Please read the following checklist and helpful information.

Checklist for undelivered mail:

* Has the post person in your area attempted to deliver and left you a card?

* Has the parcel been left in a secure location such as a garage, greenhouse or with a neighbour?

* Have you telephoned your Local Sorting Office to check if any mail is awaiting collection?

* Has anyone else at your residence/premises taken delivery without informing you?

We are unable to refund or exchange items before these time scales have elapsed.

For UK and International customers is advisable to check your local mail sorting office to see if they are holding the item for you. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.

PLEASE GO TO Royal Mail WEBSITE FOR MORE INFO ON THERE delivery times www.royalmail.co.uk

However we do ask that you notify us via email

Complaints Policy:
We take complaints and problems very seriously and will always endeavour to resolve any issues very swiftly, should you have any issue or cause to complain we
would expect you to do this within 7 days of delivery and receipt of the goods.

Claims:
EU Online Dispute Resolution – Should things go really wrong or you’re not happy about anything, please contact us first, so we can resolve your issue swiftly. In the unlikely event Stencils Shop cannot resolve the issue, you can use the EU Online Dispute Resolution in your own language – https://webgate.ec.europa.eu/odr/main/

Liabilities: 
No liability is accepted for any loss or damage, however caused, resulting from the use of our products, care is taken to ensure that products are suitable for the intended use. If specific usage instructions are required these will be provided by us or a download link from website provided.

Legal:
We operate under the Governing Law of The United Kingdom and EU. Any attempt of deception or fraud will be automatically reported to Action Fraud.

Copyright:
Our stencil designs are protected by international copyright law. We allow our stencils to be used for personal use and for creating goods to be sold on a small scale (crafting) if you are wanting to use our designs on a larger scale than ask us for written consent. Please don’t attempt to copy our designs. We take this very seriously and often check online for copyright infringements. Anybody copying our designs and passing them off as their own may face possible prosecution.

Payments:
Payments must be made with order unless otherwise agreed in writing.
We reserve the right to refuse any order from a purchaser at our discretion. Account facilities are not available to private individuals and are subject to negotiation.
We reserve the right to charge administration fees for processing dishonoured cheques and/or failed or refunded credit card payments after despatch of goods.
Credit/Debit card and PayPal payments may also be subject to their own conditions but may offer an additional level of consumer protection.

All major credit cards are accepted through Stripe or PayPal’s secure payment systems. They are very secure and have standards in place to protect your payments.

Contacting us:
If you have questions about these T & C’s, the practices of this site, or your dealings with this site, please contact us at: stencilsshop@gmail.com

Stencils Shop is the trading name of ART AND CRAFT SOLUTIONS LTD, Office 7, The Old Police Station, Market Hall Street, Kington, Herefordshire, HR5 3DP. Registered Company No:10382077
© 2018 Stencilsshop.com

Stencils Shop Online: Privacy Policy & Cookies

This privacy policy explains how Stencils Shop uses and protects any information that you give Stencils Shop when you use the website.

Stencils Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information from which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Stencils Shop may change this policy when updating this page. Check from time to time to ensure that you are happy with any changes.

What we collect:
We may collect the following information:

• Name and payment details;
•  Contact information including email address;
• Demographic information such as postcode, preferences and interests;
• Other information relevant to customer surveys and to promote special offers.

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service for the following reasons:

• To process your order and obtain payment;
• Internal record keeping;
• We may use the information to improve our products and services;
• We may periodically email about new products, special offers that we think you may find interesting.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What are & how we use cookies:
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website and miss out on promotions.

Contacting us:
If you have questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: stencilsshop@gmail.com

Stencils Shop is the trading name of ART AND CRAFT SOLUTIONS LTD, Office 7, The Old Police Station, Market Hall Street, Kington, Herefordshire, HR5 3DP. Registered Company No:10382077

© 2018 Stencilsshop.com